Question 1

How long does it take to service a pair of skis?

Accepted Answer

We are flexible on timing and can usually provide 24hr turnaround if required. Just ask

Question 2

Do you service snowboards?

Accepted Answer

Yes, the prices are the same as for a ski service. The only difference is that you will need to make sure the bindings are removed prior to the service. Our ski service technicians will not affix snowboard bindings. The customer is responsible for fitting their own bindings.

Question 3

Do you offer a collection/delivery service?

Accepted Answer

Yes we do! We cover the whole of London. Just let us know your postcode when making a booking request and we will quote based on the driving distance. Prices start from £95

Question 4

I used my skis for a week, do I need them serviced?

Accepted Answer

Yes very likely. Keep them fresh and speedy with a new layer of wax. and increase your skis longevity

Question 5

Do I need to remove my snowboard bindings prior to the service?

Accepted Answer

Yes please. Our technicians are not able to affix your bindings back to your board (due to insurance reasons) so we recommend that you remove them yourself prior to the service.

Bindings need to be removed from the board as the heating process when waxing can make the board expand and contract therefore damaging the binding connection.

Question 6

How should I store my skis?

Accepted Answer

Store then in a dry place, you want to avoid anywhere that may be damp or have extreme temperatures, such as the cellar or attic, under the bed on their sides with the binding closed, as if you had a boot in them. At SSNL, we offer the 'Hibernation' service which applies a thick layer of wax to the ski keeping it healthy over summer and ready for next winter.

Question 7

Are the SSNL ski technicians qualified?

Accepted Answer

Yes, our ski technicians have completed the Ski/Board Technician Foundation Course from The Piste Office (www.thepisteoffice.com) and have over 5 years experiencing servicing skis and boards

Question 8

I have just brought a pair of new skis, do they need to be waxed?

Accepted Answer

Brand new skis usually will just have a light factory wax which can be removed after 1-2 days skiing. We recommend to get the skis waxed properly before taking them out for a week on the snow. We provide a cheaper service if you just require a quick wax with no other work

Question 9

My skis have been serviced, why can I still see minor scratches on them?

Accepted Answer

Minor scratches can not be fixed with p-tex base repair resin. This is because the depth of the scratch is not enough to allow the resin to bind. Minor scratches will only have a very minor effect on equipment performance, if any at all! If you would like to have the minor scratches removed, then it is advisable to take them for a base grind service. Unfortunately, we do not offer that service.

Note; base grinding removes a layer of your skis base. We do not recommend this service every year as it will decrease longevity of the ski/snowboard.

Question 10

Why edge tune (sharpen)?

Accepted Answer

Edge tuning = edge sharpening. Tuning maintains the desired angle at the edge of the ski.  Properly maintained edge allows the ski to interact with the snow in the desired manor and therefore allow the skier to have greater control and an improved performance.

Question 11

Why wax?

Accepted Answer

Waxing decreases the amount of friction between the ski and the snow surface allow you to go faster. It also improves the health and longevity of the ski.

Question 12

What wax do you use?

Accepted Answer

We now use Dominator wax as standard. This is the best of the best. Lasts longer with less friction. Please let us know if you need a different temperature specific wax.

Question 13

I am going to ski on an indoor slope, is there anything specific I should know?"

Accepted Answer

It is likely that the snow on indoor slopes is going to be more abrasive on the skis/board and therefore we recommend applying a harder wax. We use Datawax Polar X for indoor slopes