Terms & Conditions – Service Booking Request

By submitting a booking request via the Ski Service North London website or via direct contact, the customer agrees to the following terms and conditions:

All bookings are confirmed manually. Submission of this form does not guarantee a confirmed slot.
We will contact you directly to confirm availability and drop-off details.

No payment is taken in advance. Payment is due upon collection of equipment.
Cash on collection is preferred. Bank transfer is accepted, but must be agreed in advance.

There is no formal cancellation policy. However, if you need to cancel, please let us know as soon as possible.
Appointments should be rescheduled with at least 24 hours’ notice.

We provide hand waxing, edge sharpening, and minor base repair only.
We do not perform base grinding or binding work, including DIN settings.
For snowboards, please remove bindings before drop-off. If we are required to remove the bindings to complete the service, the customer will be responsible for reattaching the bindings.
Light scratches may remain visible but are wax-filled — this is standard and does not affect performance.
If you have specific edge angles or p-tex colour preferences, please advise us at drop-off.
All bags/ski ties that are left with Ski Service North London whilst the service is completed is at the owners risk. We do not accept any responsibility for any belongings lost during a service.

Equipment must be clean and free of excessive surface dirt or grime prior to drop-off.
Please disclose any known damage or issues. We will inspect all gear on arrival/collection and advise of any issues that may affect pricing or safety before proceeding.
The customer is required to remove any snowboard bindings prior to the service being completed.
We reserve the right to refuse service if equipment is deemed unsafe or in a condition beyond repair.

Standard turnaround time is up to 7 days, though faster service may be available by agreement.
Equipment will be held for up to 14 days after service completion. After this, we charge a £30/week storage fee.

While we take every reasonable precaution to keep your equipment safe while it is in our care, Ski Service North London accepts no responsibility for loss, theft, or damage caused by circumstances beyond our control, including but not limited to:
- Break-ins or theft from our premises or vehicles
- Fire, flooding, or other unforeseen incidents
- Damage caused during transport, including road accidents
Our total liability is limited to the cost of the service provided, and does not extend to the replacement value of your equipment. We strongly recommend that your gear is covered under your own insurance for the duration of its time with us.
Our services do not include inspection, adjustment, or testing of bindings, which are critical safety components. It is your responsibility to ensure bindings are correctly set by a qualified technician before use.
We also accept no responsibility for damage or wear resulting from normal use of skis or snowboards after collection.

We store customer data provided via this form in line with our privacy practices.
Your email and phone number may be used for marketing only if you opt-in by ticking the marketing consent box.