Ski Service London

Customer Terms and Conditions

Last updated: 21st October 2026

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These Terms and Conditions apply to ski and snowboard servicing arranged through Ski Service London, whether you make a booking request through our website, by email, by telephone, by WhatsApp or through another direct communication channel.

Business: Alexander Hudgell, trading as Ski Service London
Contact email: alex@skiservicelondom.com
Telephone: 07809340177
Correspondence address: Flat 2, 105 Leicester Road, Barnet, EN5 5EL

By confirming a booking, you agree to these Terms and Conditions. Please read them before proceeding.

1. Bookings and confirmation

1.1 All booking requests are subject to manual confirmation. Submitting a booking request does not guarantee a booking slot or mean that we have accepted the job.

1.2 We will contact you to confirm availability, the agreed services, the price, the estimated turnaround time and the arrangements for drop-off, collection or delivery, as applicable.

1.3 A contract is formed when we confirm that we accept your booking and the essential details of the service have been agreed.

1.4 We may use independent subcontractors or technicians to carry out some or all of the Services on our behalf. Your contract remains with Ski Service London, and we remain responsible for our obligations to you under the contract and applicable law.

1.5 You must provide accurate contact details and booking information so that we can communicate with you about your equipment and service.

1.6 If we cannot accept your booking, we will let you know. If you have paid any amount in advance for a booking that we do not accept, we will refund that payment.

2. Services we provide

2.1 Ski Service London provides the following services, subject to the condition of your equipment and our confirmation of the work required:

• Hand waxing.

• Edge sharpening.

• Minor ski and snowboard base repairs.

• Minor top-sheet repairs where agreed.

• Collection and delivery services where offered and confirmed.

2.2 Our services do not include:

• Machine base grinding.

• Binding mounting, adjustment, testing or servicing, including DIN settings.

• Structural repairs or major base repairs unless expressly agreed in writing.

• Any work outside the agreed service scope.

2.3 We do not carry out binding work. Our servicing does not constitute a safety inspection or certification of your skis or snowboard. You are responsible for arranging any required binding inspection, adjustment or testing with a suitably qualified technician before use.

2.4 If your equipment requires work outside our normal service scope, we will explain the issue and, where possible, offer an alternative or revised quote. We will not undertake additional chargeable work without your agreement.

2.5 We reserve the right to decline work where the equipment is unsafe to handle, unsuitable for the requested service or damaged beyond what we can reasonably repair.

3. Service results and limitations

3.1 We will carry out the agreed Services with reasonable care and skill.

3.2 Ski and snowboard servicing is subject to the condition, age, construction and existing damage of the equipment.

3.3 Minor base repairs may improve the condition of the base without removing every visible mark. Light scratches may remain visible after repair, including where repair material has been used to fill them. This is normal for minor repairs and does not necessarily indicate defective workmanship.

3.4 We cannot guarantee that all scratches, chips, cosmetic marks or other damage will be removed, or that equipment will perform in a particular way following servicing.

3.5 Please tell us when booking or dropping off your equipment if you have specific edge-angle requirements, P-Tex colour preferences or other service preferences. We will confirm whether we can accommodate them.

3.6 If we identify pre-existing damage or a condition that may affect the work, we will notify you where reasonably practicable before proceeding with any material change to the agreed service.

4. Customer responsibilities

4.1 You must ensure that equipment is reasonably clean and free from excessive dirt, grime or contamination before drop-off or collection.

4.2 You must tell us about any known damage, previous repairs, unusual defects or other issues that may affect servicing.

4.3 Snowboard bindings must be removed before drop-off. We do not provide binding removal or reinstallation as part of our standard services. If bindings have not been removed, we may need to postpone or decline the service until this has been arranged.

4.4 You must remove personal belongings, valuables and any accessories that are not required for the agreed service.

4.5 If you leave bags, ski ties, straps or other accessories with your equipment, these are not included in the servicing unless we expressly agree otherwise. We will take reasonable care of property we accept into our custody, but we cannot accept responsibility for loss or damage that was not caused by our breach of contract, negligence or other legally actionable conduct. Nothing in these Terms excludes liability where it cannot lawfully be excluded.

4.6 You must ensure that you, or someone authorised by you, is available for agreed drop-off, collection and delivery appointments.

4.7 If you provide incorrect information, fail to disclose a known issue or fail to follow a reasonable instruction necessary for the safe performance of the Services, this may affect the work we can undertake or the time required. We will explain any material consequences before proceeding where reasonably practicable.

5. Prices and additional work

5.1 The price for the agreed Services will be confirmed when your booking is accepted.

5.2 Any collection or delivery charge will be communicated before you agree to the relevant arrangement.

5.3 If we discover damage or other circumstances that mean additional work may be necessary, we will contact you to explain the options and any additional cost.

5.4 We will not charge you for additional work that you have not authorised, except where a charge is otherwise lawfully payable under an agreed contract.

5.5 Any discount, additional service or change to the agreed price must be confirmed by us.

5.6 If we cannot safely or reasonably complete the requested service, we will explain why and discuss any appropriate next steps. Any refund due for work not carried out will be handled in accordance with your contract and statutory rights.

6. Payment

6.1 Unless otherwise agreed at the time of booking, payment is due when you collect your equipment or when it is delivered to you.

6.2 We do not normally take payment in advance unless an advance payment arrangement is expressly offered or agreed at booking.

6.3 We accept the payment methods offered or confirmed for your booking. These may include cash, bank transfer, payment links or other available payment methods.

6.4 If a particular payment method must be agreed in advance, we will tell you when confirming the booking.

6.5 Where you pay a technician or subcontractor directly, they must be using a payment method authorised or provided by Ski Service London. Payment made through an authorised method will count towards your payment obligation for the relevant booking.

6.6 You will receive confirmation of any payment made where appropriate.

6.7 If you believe a payment or invoice is incorrect, please contact us promptly so that we can investigate.

7. Cancellations and rescheduling

7.1 We ask that you give at least 24 hours' notice if you need to cancel or reschedule a booking.

7.2 We do not normally charge a cancellation fee for cancelling or rescheduling a booking. Please contact us as soon as possible so that we can rearrange the appointment or release the slot.

7.3 If you cancel after work has started, you may still be required to pay for work already carried out where permitted by your contract and applicable law. This does not affect any statutory cancellation rights that apply to your booking.

7.4 If we need to cancel or reschedule a booking, we will notify you as soon as reasonably practicable and offer an alternative arrangement where possible. If we cancel a service that you have paid for and do not provide it, we will refund any amount due for the service not supplied.

7.5 Nothing in this clause limits any statutory cancellation rights you may have, including applicable rights for contracts made online, by telephone or through other distance-selling methods.

8. Statutory cancellation rights for remote bookings

8.1 If you enter into a contract with us online, by telephone, by email, by WhatsApp or through another distance-selling method, you may have a statutory right to cancel within 14 days of the date the contract is entered into, subject to applicable law.

8.2 Where this right applies, you may cancel by contacting us using the contact details at the beginning of these Terms. You do not have to give a reason.

8.3 If you ask us to begin the Services during the 14-day cancellation period, we will obtain your express request before starting work.

8.4 If you cancel after the Services have started within that period, you may be required to pay a proportionate amount for the Services supplied up to the time you tell us you are cancelling, where the law permits and the applicable requirements have been met.

8.5 If the Services have been fully performed during the cancellation period, your statutory right to cancel the service contract may be lost, but only where the applicable legal requirements have been met, including your prior express request for early performance and acknowledgement that the right to cancel will be lost once the service is fully performed.

8.6 If you do not request early performance, we may need to wait until the applicable cancellation period has ended before starting the Services.

8.7 We will provide any additional cancellation information or cancellation form required by law where applicable.

9. Turnaround times and delays

9.1 Our standard turnaround time is up to seven days from receipt of your equipment, unless we agree a different timeframe with you.

9.2 Turnaround times are estimates unless we expressly confirm a specific deadline as a firm commitment.

9.3 We will use reasonable efforts to complete your service within the agreed timeframe. If we become aware of a material delay, we will notify you and provide an updated estimate.

9.4 Faster turnaround may be available by prior agreement and may involve an additional charge. Any such charge will be agreed before the work proceeds.

9.5 If a delay means that the agreed service can no longer meet your needs, please contact us. We will discuss the available options, including cancellation of work not yet carried out and any refund or other remedy required by law.

9.6 We are not responsible for delays caused by events outside our reasonable control, provided that we notify you where reasonably practicable and comply with our legal obligations. This clause does not remove your statutory rights.

10. Collection and delivery

10.1 Collection and delivery are available only where offered and confirmed for your booking.

10.2 We will agree the relevant address, arrangements, charges and estimated collection or delivery time with you in advance.

10.3 You must provide accurate address details, reasonable access instructions and a suitable contact number. You or an authorised person must be available at the agreed time unless we have expressly agreed an alternative arrangement.

10.4 We may use an independent subcontractor or technician to collect, transport or deliver your equipment on our behalf.

10.5 We will take reasonable care to ensure that equipment is handled and transported appropriately. Our responsibility for equipment is not excluded merely because an independent technician carries out the collection, transport or delivery.

10.6 If you are unavailable at the agreed time or access cannot reasonably be obtained, we will contact you to discuss rearranging the appointment. We will not impose an additional failed-collection or failed-delivery charge unless it was clearly communicated and agreed in advance, or is otherwise lawfully payable.

10.7 Any additional collection or delivery charge arising from a change requested by you must be agreed before the additional service is arranged.

10.8 We will notify you if an unforeseen event materially affects the agreed collection or delivery arrangement and will work with you to agree a reasonable alternative.

11. Customer equipment, loss and damage

11.1 We will take reasonable care of your skis, snowboard and other equipment while it is in our possession or under our control.

11.2 We will take reasonable precautions against loss, theft and accidental damage during storage, servicing and transport.

11.3 We are responsible for loss or damage to the extent it is caused by our breach of contract, negligence or other legally actionable conduct, subject to applicable law.

11.4 We are not responsible for:

• Damage that existed before we received the equipment, where we did not cause or worsen it.

• Inherent defects, structural weaknesses or deterioration arising from the age or condition of the equipment, except to the extent our actions caused or contributed to the damage.

• Normal wear and tear arising from the use of the equipment after it has been returned to you.

• Loss or damage caused solely by circumstances outside our reasonable control, where we have taken the care reasonably required and are not otherwise legally responsible.

11.5 We will not exclude or limit liability where doing so would be unlawful. In particular, nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

11.6 We do not impose a blanket limit restricting all claims to the price of the service. Any question of liability will be assessed in accordance with these Terms and applicable law.

11.7 Please inspect your equipment when it is returned to you. If you notice possible damage or a problem with the work, contact us as soon as reasonably practicable and provide photographs or other relevant information where possible. This helps us investigate promptly and does not remove any legal rights you may have.

12. Storage and uncollected equipment

12.1 We will notify you when your equipment is ready for collection or when a delivery arrangement needs to be made.

12.2 You must arrange collection, or agree a delivery arrangement where available, within 14 days of being notified that your equipment is ready.

12.3 If your equipment remains with us more than 14 days after that notification, a storage fee of £30 per week will apply for the additional storage period. For a partial week, the fee will be calculated proportionately by day.

12.4 We will give you reasonable notice before storage charges begin, including confirmation of the date from which charges will apply.

12.5 If you cannot collect your equipment within the stated period, please contact us as soon as possible. We may agree an alternative collection date or other arrangement.

12.6 We will take reasonable care of equipment while it remains in our possession. Storage charges do not remove our responsibilities for the equipment under these Terms or applicable law.

12.7 If equipment remains uncollected despite reasonable attempts to contact you, we may take appropriate lawful steps to recover outstanding charges or deal with the equipment. We will provide reasonable notice and will not assume that we may sell, dispose of or otherwise permanently retain your equipment simply because it has not been collected.

13. Complaints and remedies

13.1 We want you to be satisfied with the service provided. If you have a concern, please contact us using the contact details at the beginning of these Terms.

13.2 Please explain the issue and, where possible, provide your booking reference, photographs and a description of the problem.

13.3 We will investigate the matter and respond within a reasonable time.

13.4 Where we have failed to provide the service with reasonable care and skill, we will discuss an appropriate remedy. Depending on the circumstances and applicable law, this may include repeat performance or a price reduction.

13.5 Where reasonably practicable, we may ask to inspect the equipment or have an opportunity to correct defective work before arranging another remedy. This does not prevent you from exercising any statutory rights that apply.

13.6 Nothing in these Terms restricts your rights under the Consumer Rights Act 2015 or any other applicable consumer-protection legislation.

14. Privacy and marketing

14.1 We use personal information supplied by you to manage bookings, communicate about your equipment, arrange servicing and collection or delivery, process payments and handle customer enquiries or complaints.

14.2 We handle personal information in accordance with our privacy policy: [Insert link to privacy policy].

14.3 We may share the information necessary to fulfil your booking with an independent technician, subcontractor or service provider involved in carrying out the agreed Services. We take appropriate steps to ensure that information is used only for legitimate purposes connected with the booking and handled in accordance with applicable data-protection law.

14.4 We will not use your email address or telephone number for direct marketing unless we have a lawful basis to do so and, where required, you have given consent.

14.5 If you opt in to marketing communications, you may withdraw your consent or unsubscribe at any time.

14.6 You may contact us with questions about how we use your personal information using the contact details provided above.

15. Changes to these Terms

15.1 We may update these Terms from time to time.

15.2 The Terms that apply to your booking will be the version made available to you when the contract is formed, unless a change is agreed with you or is otherwise legally applicable.

15.3 We will not make a change that removes or restricts your statutory rights.

16. General provisions

16.1 If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

16.2 A failure or delay by us in exercising a right under these Terms does not mean that we have waived that right.

16.3 These Terms, together with the booking confirmation and any other terms expressly agreed for your booking, form the contract between you and Ski Service London.

16.4 Nothing in these Terms excludes or restricts any statutory rights or remedies available to you as a consumer.

17. Governing law

17.1 These Terms are governed by the laws of England and Wales, subject to any mandatory consumer-protection rules that apply to you.

17.2 Any dispute will be dealt with by the courts with jurisdiction under applicable law.

Optional model cancellation notice

If you wish to cancel a contract where a statutory cancellation right applies, you may use the following wording and send it to us using the contact details provided above.

To: Ski Service London, [insert email or postal address]

Subject: Cancellation of ski/snowboard servicing booking

I hereby give notice that I cancel my contract for the following service:

• Name:

• Booking reference:

• Date of booking:

• Equipment/service:

• Date of notice:

Signature (only if sending on paper):

Date:

Important: These Terms do not replace your statutory consumer rights. Where the law provides you with greater protection than these Terms, your statutory rights will apply.